Empath: Tracing Multi-Level Emotion Dynamics in Crisis Counseling Dialogues

Ziwei Gong, Yuchen Huang, Wen Liang, Nicholas Deas, Melanie Subbiah +2

Emotion dynamics are critical for understanding crisis-support conversations, yet most computational work treats emotion as static utterance-level labels. We introduce EMPATH, a framework for understanding affective dynamics in mental health dialogues across three granularities: turn-level labels, transition probabilities, and global conversation archetypes. Applying EMPATH to text-based crisis conversations with self-identified Black texters discussing grief, we find persistent negative affect, gradual hope-ward transitions, distinct texter-volunteer emotional roles, and heterogeneous recovery trajectories. These results highlight the informative patterns that emerge from computationally understanding crisis support and expressions of grief as dynamic processes within conversations, as well as the overall value of emotion-dynamic analysis for analyzing and comparing affect in dialogues.