CORDIAL: Calibrating Ordinal LLM Outputs from Few Labels

Xiangwei Wang, Peng Wang, Saman Halgamuge

A large language model (LLM) can turn a text into a distribution over an ordered scale, but that distribution is a noisy measurement: saturated, compressed or exaggerated, and biased in a consistent direction. We propose CORDIAL, which treats the model's output as a noisy reading of the true label and corrects it with a channel of five interpretable parameters. The channel is small enough for its posterior to be averaged from a handful of labels, and we prove that the resulting calibration preserves first-order stochastic order. On Amazon reviews and CMU-MOSEI transcripts with four LLMs, CORDIAL has the lowest log loss among nine calibrators in 76 of 80 settings with 5 to 100 labels; with 20 labels and the main 7B reader, it matches the strongest baseline using 28-54 labels. The same posterior lets us learn priors from other tasks and fuse several LLMs. Unrestricted calibrators such as Dirichlet calibration overtake it only as the calibration set grows into the hundreds or thousands.