RELATE: An Evaluation Framework for measuring Relational Orientation of Large Language Models

Shivam Shukla, Jihye Kim, Shubham Gaur, Mahnaz Roshanaei, Magy Seif El-Nasr

Large language models (LLMs) are increasingly used for emotional support, raising concern that sustained use may draw users away from their real-world relationships. Yet existing evaluations primarily focus on the safety, empathy, or helpfulness of responses, leaving under-examined a relational question: where does the model orient the user for continued support? To address this question, we introduce relational orientation, a property operationalized through two non-exclusive dimensions: inward-facing (IF) language, which positions the AI as the user's ongoing source of support, and outward-scaffolding (OS) language, which encourages real-world human connection. Grounded in psychological and sociological literature, we formalize a taxonomy of relational orientation and present RELATE, a persona-conditioned framework for measuring inward-facing and outward-scaffolding language at the sentence level in multi-turn dialogues. RELATE pairs 76 help-seeking situations adapted from naturally occurring questions with three simulated user styles, providing 228 evaluation stimuli. In our experiments, we evaluate seven LLMs using dialogues with six assistant turns each, yielding 1,596…