KiranaBench: Can a Language Model Run a Neighbourhood Shop?

Bhuvan Arora, Ankita Karmakar, Chaitanya Jain, Dilesh Churiwal, Harshit Jain +8

Large language model (LLM) agents are increasingly evaluated on long-horizon tasks, including autonomously running a business. Existing benchmarks for this setting are almost exclusively English-language, Western in retail context, and single-agent, with the agent observing the business directly. We study how these results transfer to a multi-agent Indic setting. We introduce KiranaBench, a simulated Indian general store in which four roles (manager, cashier, helper, and bookkeeper) are each played by a separate LLM agent. Interactions with customers and suppliers occur in English, Hindi, or Hinglish, and product demand is calibrated to India's national Household Consumption Expenditure Survey. Evaluating four open-weight LLMs, we find that all fall far short of a fixed-rule shopkeeper baseline: the best model earns only one-eighth of the baseline's profit, and two models finish below an unmanaged shop. Performance is also consistently lower for Hindi and Hinglish than for English supplier communication. KiranaBench offers evidence that current LLM agents are not yet reliable for autonomously operating small businesses in India, and provides a testbed for developing agents suited…