UtilityBench: Measuring Language Model Utility When Errors Have Different Costs

Qifeng Lei, Zhiyong Yang, Zitai Wang, Shilong Bao, Linchao Zhang +2

As language models are increasingly deployed in real-world scenarios with important outcomes, the impact of their mistakes often extends far beyond what correctness can capture. In domains like medicine, a single error can lead to serious consequences and put patient safety at risk. However, mainstream evaluation protocols still treat all errors as equal, overlooking the spectrum of real-world costs. To address this, we propose a utility-based evaluation paradigm that explicitly incorporates the varying consequences of errors. Guided by this principle, we develop UtilityBench, a large-scale benchmark of 15,000 instances with verifiable answers, quantifying error severity using Best-Worst Scaling to elicit meaningful, data-driven cost estimates. These quantified utilities shape when a model should answer or abstain, guiding it to make decisions that align with the true importance of each scenario. As another merit, we introduce UtilityAUC, a metric that measures the area under the utility curve determined by a model's response ordering, thereby enabling utility preference alignment beyond error frequency. Our theoretical analysis demonstrates that UtilityAUC can distinguish…