RITE: Evaluating End-to-End Resilience to Silent Tool Errors in E-Commerce Agentic Systems

Wenshuo Zhang, Yuquan Lin, Yushi Sun, Yishi Lin, Rui Sheng +4

Tool-using LLM agents increasingly answer e-commerce queries through multi-step tool interactions. The expected output of a tool call can shift between agent development and execution, allowing a plausible but incorrect value to be returned without an explicit failure signal. These silent errors may propagate through subsequent decisions into final answers. To study agents' resilience across this end-to-end process, we formulate Silent-error Resilience Task, an interactive task that evaluates whether they complete the original query after a silent error corrupts an intermediate state. We introduce RITE, a benchmark built from human-authored industrial workflows and production-log-derived inputs. To enable controlled and reproducible evaluation, we use a semantic error taxonomy to inject errors into fixed workflow prefixes, freeze recorded tool behavior, and let agents continue freely. It contains 167 matched units across nine e-commerce workflows, yielding 501 silent-error, correct-value, and explicit-failure instances. Across 10 recent LLMs, silent errors roughly halve task success and are consistently harder than explicit failures. Recognition, use of an available verification…