R2A-Sales: A Policy-Atom-Matched Benchmark for Rule-to-Action Gaps in Goal-Directed Sales Agents

Yihua Qin, Jiajie Jerry Zhao

LLM-based sales agents are often evaluated on static policy questions or task success, but deployment asks a sharper question: when a model can state a rule, will it choose compliant, tool-grounded actions under commercial pressure? We introduce R2A-Sales (Rule-to-Action), a policy-atom-matched benchmark for this question. Each item pairs a static probe with a multi-turn sales scenario sharing the same versioned policy atom, facts, evidence, behavioral constraints, and tool contract, so differences cannot be attributed to policy-content mismatch. In the interactive arm, a code-owned ledger verifies committed tool effects and terminal states; unsupported action claims receive no credit. We report static compliance $K$, grounded action compliance $A=\Pr(\text{safe terminal}\land\text{no hard violation}\land\text{non-echo})$, and the matched gap $G=K-A$. The frozen release spans three controlled Chinese-language sales domains, 24 policy atoms, 42 semantic cores, and 2,016 matched pairs. The confirmatory study audits 21,888 runs over 19 cores, covering eight backbones plus four Qwen3-8B prompt treatments (12 configurations). Static compliance is near ceiling…