Scalaris: A Scalable Enterprise Memory Architecture for Conversational AI Assistants

Devarsh Gandhi, Sarthak Pawar, Hemprasad Badgujar, Vaibhav Rathore, Siddharth Sureka +1

Enterprise conversational systems require memory to personalize interactions, retain information across sessions, and maintain conversational coherence. At enterprise scale, however, memory must not only retrieve relevant information accurately but also provide it efficiently to the answer-generation model. Existing memory systems face a trade-off between retrieval accuracy and context efficiency. Retrieving more context can improve recall but increases inference cost and latency. We present Scalaris, a scalable enterprise memory architecture that addresses this trade-off through a unified long-term and short-term memory design. We propose that user interactions and assistant responses possess distinct characteristics and roles in a conversation: user interactions capture evolving knowledge about the user and provide value across sessions, whereas assistant responses must be stored efficiently so that only information relevant to the current query is retrieved. We therefore treat them separately and support each with specialized representations and ingestion/retrieval pipelines. Scalaris reaches 92.2 % accuracy on LongMemEval-S and 90.77 % on LoCoMo using Qwen3-32B,…