LoMASA: A Local Multi-Agent Sales Assistant with Confidence-Gated Delegation for B2B Quoting

Yu Liu, Xingbang Du

Frontline sales staff spend much of their day re-coordinating quotes after customers change quantities, ask for discounts or new payment terms, or costs move. We present LoMASA (Local Multi-Agent Sales Assistant), a training-free multi-agent system that runs entirely on one desktop computer. A 35B mixture-of-experts model (System-1) makes each decision in a single forward pass and reads its confidence from the probabilities of the answer options. A 27B dense model (System-2) writes customer replies and escalation briefs and is consulted when System-1 is unsure. Code computes every price, margin and option, and hard pricing rules cannot be overridden. On a test split of 500 simulated episodes with 1512 decisions built from public supply-chain data, the salesperson has to decide only 19.5% of decisions: 38.0% are settled automatically, with a median latency of 2.67 seconds, and 42.5% are escalated to a manager by the hard rules. On the automatically settled decisions LoMASA is as accurate as a rule baseline (0.894 vs.\ 0.894) and makes fewer commitments whose margin later falls below the floor (2.61% vs 4.53%); the price is additional escalations to the manager. Option…