PolyRoute: A Twelve-Language and Code-Mixed Benchmark for Typed-Decision Routing, with Baselines and a Leaderboard

Mohammed Nayeem Khan, Sarun Kumar K S

Typed-decision encoders answer a question about a text in one forward pass, but their behaviour outside English is rarely measured on a fixed yardstick. We release PolyRoute: 322 native-language support messages in 12 languages and 9 writing systems, 156 code-mixed or romanised messages (Hinglish, Spanglish, Arabizi), 967 optional native training rows, and a protocol for a three-way department-routing decision. Labels come from Qwen3.8-27B with a blind second pass (91% of candidates kept); an independent model, gemma4-31b, agrees on 97.2% of test items, and the largest character 5-gram similarity between any test text and any training text is 0.33. A leaderboard of 13 systems gives 61.2% for the English-root checkpoint, 77.3% for the shipped multilingual one and 96.6% for the best fine-tune; TF-IDF with logistic regression reaches 91.9%. On four withheld languages the three multilingual systems score 77%, 90% and 93%. On code-mixed text the English root (85%) is nominally ahead of the shipped multilingual checkpoint (79%; p=0.134). The split resolves differences only above about 4 points. All texts and labels are LLM-generated.